Boeing Global Services opened its headquarters in Plano last year with a lot of media attention, and a focus on meeting the needs of government, space, and commercial customers around the globe.  President and CEO Stan Deal took time from his busy schedule to answer a few questions about how and why Boeing Global Services chose North Texas for its home.

Tell us about Boeing Global Services operations here in Dallas-Fort Worth.

Boeing launched its Global Services business unit in July 2017, operating alongside Commercial Airplanes and Defense, Space and Security.  This dedicated services business focuses on sustainment needs of government, space, and commercial customers worldwide.

Global Services’ headquarters, located in Plano, is home to approximately 75 employees — and growing — and spans the globe with approximately 20,000 employees.  Our business brings innovative services solutions to customers in four key capability areas: Supply Chain, Engineering, Modifications & Maintenance, Digital Aviation & Analytics, and Training & Professional Services.

What excites you most about 2018?

Growth! Our quest to disrupt and rapidly evolve the aerospace services industry in order to capture more of the estimated $2.6 trillion, 10-year service market is an aspirational journey with Plano at the center.  We’re off to a great start with more than $16.5 billion in orders in 2017.  This represents growth of more than 6 percent from the previous year, and I’m really excited about continuing that trajectory into and beyond 2018.

We see an emerging need and significant near-term growth for digital analytics in particular.  Boeing’s digital solutions business is healthy and growing because of the value we bring to our customers.  Just one example is our real-time analytics product, Airplane Health Management (AHM), which allows Boeing to evaluate up to 2 million conditions each day to determine when alerts should be generated across nearly 4,400 airplanes.  One of our 787 customers tells us they are able to reduce turn times an average of 10 percent by using AHM’s decision-support utilities.  This is just the tip of the iceberg. We also partner with our government customers to provide analytics-enabled services that help meet mission requirements.  There’s a huge opportunity here to improve aircraft readiness rates and productivity using digital solutions.

Art Installation at Legacy West

At the Boeing headquarters in St. Louis, The Boeing Company proudly celebrates their more than 100 year history with an impressive Air and Space History Exhibit which portrays milestone events and displays models of aircraft and spacecraft that played pivotal roles in shaping the history of aerospace.

In Legacy West, Plano, home of the Boeing Global Services headquarters, a similar, though much smaller exhibit has just been opened. The display of large-scale models is visible outside on the west side of the Boeing office in the Legacy West complex and represents many of the commercial and defense products Boeing services including the F/A-18 Super Hornet, P-8A Poseidon, 787-9 Dreamliner, 737-800 BCF, C-17 Globemaster III, 767-300BCF, 777-300ER, and CH-47 Chinook.

Spotting it isn’t easy though. Standing on the west side of Windrose Avenue, look up and east. -west